Maynilad signs deal on Ease of Doing Business with QC local gov’t
Maynilad Water Services, Inc. (Maynilad) has signed a memorandum of understanding (MOU) with the local government of Quezon City to expedite the application of new water service connections in the city.
Because of the deal, Quezon City residents applying for new water service connections with Maynilad will now get faster application approvals, as the processing of the required excavation permits and restoration works will be trimmed down from the current 21 processing days to only 10 processing days, and will entail less visits to the city hall.
The MOU particularly initiated the process improvements to streamline how city residents apply for new water service connections in line with QC’s efforts to promote ease of doing business among its constituents.
“As a water service company, we always strive to look for ways to enhance customer experience, and this partnership with the local government of Quezon City is a huge step toward that goal. It is our hope that we will be able to forge similar partnerships with the other cities and municipalities within our concession area,” Maynilad Chief Operating Officer Randolph Estrellado said.
The MOU was signed by the officials of Maynilad, QC Mayor Herbert Bautista, Metropolitan Waterworks and Sewerage System (MWSS) Administrator Reynaldo Velasco, Department of Trade and Industry Secretary Ramon Lopez, among others.