GrabFood reiterates policy on no-show orders after viral post
A netizen shared the sad experience of a Grab Food driver who was forced to sell a bulk order of milk tea for a fraction of the cost because the customer failed to show up when contacted.
Netizen Krizia de Lara said that she saw the Grab driver on the road selling the milk tea for a cheaper price to recover his losses because he needs the money to buy milk for his kid.
“Bigyan respeto natin ‘yung mga naghahanapbuhay, mapagsilbihan lang tayo sa mga pagkain or bagay na kailangan natin. Sana hindi natin sila paglaruan dahil effort at sariling pera nila sa bulsa ang binubuwis nila sa kada transaction natin sa kanila.” the netizen said.
In a tweet, Grab Food clarified that drivers can reimburse the full amount for no show orders from the establishment of they report the incident. This was the same position that the delivery service issued when netizens earlier called for a cancel order option to be included in the app because of prank calls and no shows that were causing losses to the drivers.
Customers who do not show up to claim their orders also face penalties.
Hi there! We regret hearing about this case of unclaimed GrabFood order. 😔 Please do note that our delivery-partners are fully-reimbursed by Grab for unclaimed orders once reported. Customers with no-shows face account penalties, including suspension.
— Grab Philippines (@grabph) September 26, 2019