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Jul 1, 2020 @ 10:50

Filipino customers encouraged to report it if they don’t feel safe at McDonald’s stores

Committed to finding ways for Filipinos to continue enjoying their McDonald’s favorites, McDonald’s Philippines are now encouraging its customers to put on record their feedback on how the company could improve its safety protocols during the COVID-19 pandemic.

“To better improve its safety protocols, McDonald’s encourages customers to send their feedback to [email protected],” the company said in a statement.

As the country remains under quarantine and as consumers continue to be extra careful with their safety, McDonald’s Philippines said it is committed to find ways for Filipinos to continue enjoying their McDonald’s favorites in the restaurant as well as in their homes.

With the recent resumption of dine-in services, employees of McDonald’s Philippines now follow enhanced stringent safety protocols, which include daily submission of health check forms; temperature checks before and after every shift; increased hand washing frequency to every 30 minutes; provision of M Safe Care kits, including vitamins to help them take better care of their health.

For customers, the number of those entering the stores will be managed.

The following are implemented before entering the store: ‘no mask, no entry,’ temperature check, hand and footwear disinfection, and completion of a health check form. 

In stores, physical distancing in all areas including order queues and dine-in areas will be observed.

Table service is done for dine-in customers to avoid any crowding in the claim area. Counter and table shields are also in place, among many other precautionary measures in-store.

More importantly, a dedicated safety manager is assigned in every store to ensure all protocols are followed, and goes the extra mile of offering hand sanitizer to customers every 30 minutes.
Committed to ensure the safety of customers while making their meals more accessible, McDonald’s also constantly introduces digital innovations to continue providing delicious food and feel-good moments to consumers.

As a forerunner in digital transformation among quick service restaurants, McDonald’s introduces a new ordering channel.

With the Facebook Messenger chatbot, consumers can conveniently place their orders online.

Through this initiative, McDonald’s allows an enhanced customer experience as they are able to place their orders ahead, schedule delivery or pick up at a designated time and preferred branch that is convenient for them.

The brand has also introduced Park, Order and Pay in some stores wherein customers will just park, order from a McDonald’s crew without leaving the car, pay and wait for their order to be brought to them.


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